Terms & Conditions

Payment

At Dorval Lighting we accept a wide range of payment options. We accept secure credit and debit cards via Takepayments. We also accept Paypal payments who offer credit options if required.

Privacy Policy

At Dorval Lighting Ltd we do not store customer credit/debit card details.

Prices

All prices are listed in UK pounds sterling. Prices include VAT.

Delivery

Delivery is 3-5 working days from order. We offer a free of charge premium delivery service on all our products. With DPD we can offer a next day delivery from despatch. Customers will receive a notification via e-mail with a 2 hour time slot on the day of delivery. Goods can be delivered to an alternative address from payment address on request.

Description of Goods

At Dorval all Lampshades are manufactured to order. Quality is assured. Samples of our fabrics are available on request. We cannot accept responsibility for any variations in colour caused by browser software or PC systems.

Cancellations and Refunds

All our Lampshades are bespoke and made to order. Please ensure size and colour is correct prior to order. Lampshades can only be returned if faulty or not manufactured to the specifications ordered.

We cannot accept Cancellations after goods have been despatched.

Should in the unlikely case your lampshade arrives damaged please notify us within 24 hours. You will then have an option for a replacement or full refund.

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